I added tags to this post to increase visibility.
What model micro GC are you running? Are you using the same method and/or sequence files on both instruments? Is there any more information regarding the error if you look in the Instrument Activity Log (found by going to View -> Instrument Activity Log)?
- 490 Micro GC
- Two systems are running different method files. Both methods are three
minutes long. I attempt to perform single run at ten minutes intervals and
both result in error.
- Instrument activity log - No errors. Screen clip. I could call technical
support if that would be more efficient. Thank you.
[Personal Information Removed by Moderator]
This issue is going to take some troubleshooting to sort out and it would go faster if you called technical support (800-227-9770 option 3) while in front of the PC and instrument. If you are unable to call in though, then we can definitely continue troubleshooting here.
If you do call in and resolve the problem, we would appreciate it if you could come back to this post and reply with the resolution.
Since it has been a couple months, I marked this post as "Assumed Answered".
Did you find any resolution to this issue? If so, it would be appreciated if you could come back to the post and post the Correct Answer.