2 Replies Latest reply on Mar 28, 2018 8:46 AM by pat

    5.8 run parameter error

    pat

      Dear all,

       

      We have a 6460C Triple Quad coupled to a 1260 HPLC.

      Recently we get this 5.8 run parameter error when we are using the Optimizer software. We are able to measure with Masshunter but if we want to use the Optimizer the error shows up.

      It injects and also the run time run's but after the run time the QQQ goes into error mode.

      The technical support suggested a Windows error not Masshunter one.

      We tried several thing like to reboot the Computer or shorten the sample,project and mehodename. We even tried so restore the configuration of the Masshunter to the time when it was working fine.

      But still the problem is unsolved.

       

      -pat