I need more info.
What is the PC IP address?
I cannot read the picture, what is the GC IP address?
a firewall will allow you to ping the GC, but will block communications. Do you have virus software installed with a firewall turned on?
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I see the IP address you are trying to access is 10.243.235.188. What is the IP address of the PC you have connected to the micro GC? The HTML access to the unit can only be used if the unit has the new mainboard. What color is the LED for power on the front of the unit? Also echoing what @danots is asking about antivirus and firewall.
Thank you both for the replies.
I apologize for the confusion but I’ve been dropped onto a project that someone else started several years ago and asked to restart and finish it. I thought that we had to use the webserver to set the IP but it turns out that had already been done and the address set to one of our network fixed IP addresses. I can open the EZChrom SI software and see the system now.
The READY and POWER lights are both GREEN. I have no idea which Mainboard we have. Ours doesn't look like the one in the Users Manual because we have no USB port or DHCP dip switch above the Ethernet port.
At this point I think I'm just going to have to sit down and work my way thru the rest of the manual and see what other questions come up. I'm sure I'll be back because this community looks like it will be a great resource.
Come back anytime. Thanks for the post, if one of the posts above helped, please comeback and mark as correct.
You can also call the 800-227-9770 number to ask software questions. There are videos posted in the video section of the community.