5 Replies Latest reply on Feb 2, 2018 8:32 AM by jerivera

    “HP 6890 Series Injector – Enhanced Parameters”

    jerivera

      I ask you if you can send me the software over the internet
      of a “HP 6890 Series Injector – Enhanced Parameters” which I currently use on
      my 5890 Series II Plus GC ECD. My issue is that the software shows a front
      turret error while trying to inject the first vial. At first the syringe
      plunger would fault after the first rinse (it would not go down). Afterwards,
      the first 2mL vial is picked up from the autosampler and faults without
      transferring this vial towards the injector tower. I don’t see any mechanical
      issues so I started rebooting the GC, the computer and the controller box with
      no luck. Even I tried to call an earlier running method in case my current one
      went corrupt. I will appreciate greatly your advice on my situation.