2 Replies Latest reply on Nov 29, 2017 2:17 AM by spacefish

    Infinity 1260 II VWD is in Resident Mode and will not start up. Power has been recycled but problem still persists.

    vincentsrus
    vincentsrus Nov 23, 2017 5:41 AM

      The VWD on my HPLC System is stuck in 'Resident Mode'. OpenLAB 2.1 CDS is stating that the power needs to be recycled. However, this doesn't seem to be resolving the issue. Any info. on what Resident Mode is, or how I can fix this problem would be much appreciated.

       

      Thanks,

       

      Pete.

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        • Re: Infinity 1260 II VWD is in Resident Mode and will not start up. Power has been recycled but problem still persists.
          jhagel
          jhagel Employee Nov 27, 2017 6:16 AM (in response to vincentsrus)

          Resident mode means the main board has issues and only the basic function are available.  It won't communicate to OL2, OL, Chemstation, Masshunter , etc.  But it should be able to communicate to Lab advisor.

          Before parts need to be replaced there are 2 things to try.

           

          1) Forced cold start:   see How to perform a cold start for 1200 series LC modules

          Processing on Infinity II systems

           

          Switch off the module

           

          On the back of the module, make a note of the position of the "dip switches" (see the red marking in the drawing; example VWD)

           

          Switch the "dip switches" to the following position (position 1 is above, position 0 is below). For the cold start switch "dip switches" 1 and 6 up - the others (2-5) down.

           

           

          Switch the module on again and wait until the initialization is finished (status LED off)

           

          Switch the module off again and reset the original position of the "dip switches". Then switch the module on again. Cold start is completed and the module can be controlled again.

          .

          2) Flash the firmware:  Make sure the firmware is from the same set as the other modules.

          Download the firmware you need from the correct firmware set   Download Firmware

           

          If lab advisor is not downloaded, choose Firmware Update Tools & Procedures and download the first choice.

           

           

          Download the module specific firmware plus the resident firmware

           

           

          Please choose the main and resident firmware you want to load.

          once you Lock it and start the download ... DO not interrupt the download.  wait for it to unlock to do anything.

           

          If a forced cold start or flashing the firmware does not work, then a repair will be needed. 

          Please contact your local service group for an on-site repair or possible bench repair or exchange.