To answer your question on whether there are any patches for your clients' software we will need to know two things:
- What software product your client is using to acquire/analyze their data (e.g. OpenLAB CDS ChemStation, OpenLAB CDS EZChrom, MassHunter, etc...)
- What revision of software they are using.
I just wanted to follow-up to see if you still needed help with this issue. Please let us know and we would be happy to continue working with you. As I mentioned in my previous reply, we will need to know what software product and revision of software your client is using before we can begin troubleshooting.