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Problems with etune on 7890 GCMS

Question asked by thakkera on Sep 13, 2017
Latest reply on Sep 19, 2017 by thakkera

We had a maintenance visit last week and the instrument was working with optimal performance. Today before submitting a new batch for acquisition I initiated the tuning using etune as we have EI extraction source installed but an error appeared stating that the etune.U requires MSD installed with extraction source and the tuning algorithm is not able to find the extraction source and therefore atune will be completed. I tried reconfiguring the instrument but it did not worked. any guidance will be really appreciated. My email is [contact info removed]