2 Replies Latest reply on Sep 18, 2017 5:14 AM by m4esti

    Agilent 6460 instrument communication error

    drmbutton

      I have been tasked with getting an Agilent QQQ up and running. I am not experienced on the instrument or LC/MS in general. I was able to get the instrument started from a complete shutdown and it passed a check tune after a full autotune. Then when I tried to load a method and set up a run I encountered the following error:

      I tried everything suggested in the error message and still have the same problem. I also got some other errors coming up:   

      Can you tell me what might be the cause. I apologise in advance for my ignorance with this, as I mentioned I am not an experienced user. Any help you can provide would wonderful. Kind regards Mark