This could be due to an issue with an electronic board. We would advise you call you local support line. If the in the United States the number is 1-800-227-9770 opt 3.
Just following up with you to see if you were able to get to service to take care of your issue? Could you mark as correct if this helped you.
Sorry for the delay. Yes! We put in a service call and all is well now!