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on my 5975A  the mass spec will not come on during a run.It tunes perfectly and gives no error message

Question asked by martinlabserv on Jul 20, 2017
Latest reply on Jul 25, 2017 by martinlabserv

Hi My question relates to an issue on a 5975A

The system tunes perfectly ,both fillaments working however when i try and run a sample the system goes into ready state with out any errors but during the run the mass spec does not turn on and no data is gathered

I assumed the method was corrupt but after creating a new one from the default same problem

any help greatly appreciated