21 Replies Latest reply on Sep 19, 2017 9:54 PM by maxmet

    ChemStation did not complete its initialization cycle

    maxmet

      Last week I had to restart the  Acquisition Software now I cannot switch it back on.

      Some program error which sounds like "ChemStation did not complete its initialization cycle". Then on clicking the OK button everything closes leaving the log-file (attached).

       

      We have already reinstalled this program but this didn't help a bit.

       

      Now I have an update for this problem:

      I also have found in the log-file the following strings:

      __________________________

      Prepare to Vent

      b$[4]=_$(54006,"Vent Preparation Complete")

      Vent Preparation Complete

      b$[5]=_$(54007,"Pumping Down")

      Pumping Down

      b$[6]=_$(54008,"Fault")

      Fault

      b$[7]=_$(54009,"Vacuum SYstem Failure")

      Vacuum SYstem Failure

      ___________________________

      I think this sounds enough like a problem for initialization..

      MS said Turbo Pump Speed 100% - I don't know how else to check the vacuum system.

      Instrument restart also doesn't help...

       

      New updates on this topic:

      Configuration tests.

      As just GC - ChemStation opens properly without any errors. Status ready/online. It reads the parameters from GC and welcomes in status bar.

      As just MS - it also opens but warns that MS “is not connected”. Status idle/offline but it loads the method successfully and keeps on.

      When in GC-MS mode it always says “did not complete initialization cycle” and closes.

      So the problem is somehow in MS connection but pinging is also fine – 0% lost.

      Does this all make sense to you?

       

      Kindest regards,

      Mario