OpenLAB CDS c.o1.06(61)
Windows 7 pro. 64 bit
causes runs to extend run time waiting for report to display. Has caused software to crash a couple of times too.
why does this happened?
I wanted to follow-up to see if you still need any help with the above problem. If you were able to find a resolution, it would be appreciated if you could come back to the post and add a reply documenting the solution and marking it as the "Correct Answer" to increase visibility.
If you still need help, please let us know and we would be happy to continue working with you. My first guess would that you are maybe using the wrong version of Adobe Reader if you are printing to the screen. Adobe Reader version 11.0.10 has been found to be the most reliable in the revision of OpenLAB CDS ChemStation you are using.
I also updated the tags on this thread to make it easier to search.
I am sorry to hear you encounter troubles while generating your report. This should not happen of course.
I would suggest that you contact your local Agilent support center. They will be able see what is wrong with your system.
I moved my comment and made it a reply to the original post.
I have marked this reply as the "Correct Answer". Please let us know if you found another solution to this problem and we can update the answer, or if you still need help we would be happy to keep on working with you.
I'm new to this forum. I don't understand why this post shows a correct answer that is not an answer for the problem. Anyway, we have the same issue. We found that this a known issue:
KPR#:137282 Product: M83xx C.01.07 SR3
it seems that the only solution is to update to
OpenLAB CDS ChemStation C.01.08.
I couldn't find a place to download updates or hotfixes. How do we update?
There are sometimes more than one solution to a problem. Did you try ryoboyle's solution of making sure you have Adobe Reader version 11.0.10 installed on the PC?
Regarding updating your software, the only place to download updates is through your Agilent SubscribeNet account: http://agilent.subscribenet.com.
I'll check the Adobe version. I didn't see that post. Thank you.
You’re very welcome. Please do come back and let us know if you encounter further issues and we will gladly try to assist.
Retrieving data ...