The rack controller displays the “TOO HIGH LOAD" message on the screen and prevents the turbo pump from turning on.

Hello,
Our laboratory has a TwisTorr 84 FS Pump, model: X3502-64001, and a TwisTorr 84 FS AG Rack Controller, model: X3508-64001.
 
The rack controller displays the “TOO HIGH LOAD" message on the screen and prevents the turbo pump from turning on.
 
What does this mean? What can we do to fix this problem?
Parents
  • “Too High Load” means the controller is requiring too much current attempting to bring the turbo up to full speed.

     This could be caused by:

    • Too high a gas load at the pump inlet
    • A leak in the foreline or vacuum chamber
    • A mechanical failure of the rotor and/or bearing

     Have you leak checked your system to eliminate a leak as the root cause?

    Can you hear the pump starting?

    You can use a screwdriver or wrench like a stethoscope to listen to the pump rotor (one end at your ear one to the pump casing).

    If you hear no noise at all, you should drop the pump and check to see if the rotor spins freely by hand (carefully  - wearing gloves).

    If the rotor doesn’t free spin (or visibly damaged) it is a mechanical failure of the pump.

  • Thank you!

    I do not hear a pump start-up noise (as it was before the error). 
    The rotor rotates freely by hand.
    And it was also a short power outage while the pump was running before the damage, maybe this could be the reason ...
  • It's possible the controller was damaged by the power outage.

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