This Information Applies To: OpenLab CDS Chemstation (ver C.01.xx), OpenLab CDS EZChrom (ver A.04.xx), OpenLab CDS (ver. 2.x), OpenLab ECM XT
Issue:
In case of troubleshooting for Workstation, Clients, or Instrument Controller as a part of an Agilent OpenLab system, the customer support representative may ask you to provide internal log files to troubleshoot your system.
Gathering log files are two-part as OpenLab System Activity Log file and OpenLab Diagnostics Log files.
Please follow guidance from the Agilent support representative and also refer to the next steps.
Steps to Follow
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Steps for saving System Activity Logs
- Start OpenLab Control Panel.
- Apply Filter conditions for optimizing output.
- Filter the Logs to minimize output and make it easier for finding issues inside the Activity Logs.
- Input proper terms to each field as User, Level, Subsystem, Description.
- If you have any guidance about specific values for each field by the remote engineers, please follow recommendations.
- For the fields: From/To make sure to include the duration of issues that happened, like start and end date/time of the troubled sequence.
In the following picture, there is an example of filter settings.
- Output System Activity Log to PDF
- Please send the exported PDF file to your Agilent support representative
- Steps for saving Diagnostics Log files.
- Start the OpenLab Control Panel as step A-1.
Select the Administration view and select Diagnostics. - Saving Diagnostics Logs.
- You can find two kinds of log files group at the toolbar.
- If your workstation is a Standalone system, please select Local Log files only.
- If your workstation is a part of a Client/Server system as Client, Instrument controller, or Server, please choose both Local Log files and Server Log files according to recommendations by the Agilent Representative.
- Click the Select All button then click the Save Logs button.
- Specify the destination for saving the log file as a Zip file to your local computer and click the Save button.
- You can find two kinds of log files group at the toolbar.
- Send the Zip file to your Agilent support representative.
- Start the OpenLab Control Panel as step A-1.
Learn more on how to effectively troubleshoot your Agilent OpenLab systems:
Collection of OpenLab CDS Resources on Agilent.com
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