This Information Applies To: OpenLab CDS Chemstation (ver C.01.xx), OpenLab CDS EZChrom (ver A.04.xx), OpenLab CDS (ver. 2.x), OpenLab ECM XT
In case of troubleshooting for Workstation, Clients, or Instrument Controller as a part of an Agilent OpenLab system, the customer support representative may ask you to provide internal log files to troubleshoot your system.
Gathering log files are two-part as OpenLab System Activity Log file and OpenLab Diagnostics Log files.
Please follow guidance from the Agilent support representative and also refer to the next steps.
Steps to Follow