The procedure below describes how to use offline screen recording (provided by DVDVideoSoft) for software troubleshooting.
- Download free screen video recorder from DVDVideoSoft homepage from a pc with internet access http://www.dvdvideosoft.com/products/dvd/Free-Screen-Video-Recorder.htm#.Uuj97oc1g-V
- click on download
- click on save as
- store “ FreeScreenVideoRecorder.exe” on USB Stick
- Take USB memory stick and plug in into pc where you want to record screen
- Click on Open folder to view files; double click on FreeScreenVideoRecorder.exeto run installer
- Click on Run when Security Warning occur
- Click on Yes to allow program to run installer
- Select language and click on ok
- Click on Next
- Accept agreement and click on next
- Select installation folder and click on next
- Click on next for generating a shortcut on desktop
- Click on Install to install software on PC
- Click on Finish when installation done
- Recording Software will launch
- Click on Option
- Click on Media Formats tab and select Cinepak Codec by Radius and Video destination folder and then click on ok
- Click on Record video from Full Screen
- This will start screen recording and window will be closed,
NOTE: PC will recording now the whole screen and store video on harddrive. This will slow down the computer - Next, perform the software steps you want to record.
- Small icon in window bar will indicating recording
- Click on icon to stop recording
- Video destination folder will be open
- A video will takes about 20 MB space per minute
So you should click every 15 minutes on stop recording and then on start recording to generate files with a file size of about 300 MB.
You can delete all videos except the one when error occurs
(originally prepared May 2014)
DOC-14424