Updating Openlab CDS GCMS before or after the GC and MS firmware update?

Are you currently using a version of CDS to run the GC/MS?  Or are you using MSD ChemStation?  I was under the impression that the upgrade of MSD ChemStation was MassHunter.

I was running with OpenlabCDS 2.6 and want to upgrade to the 2.7 version. I was told by Agilent Canada that my account used for the updating procedure wasn't a full privileges admin. 

This situation stopped my updating at 95% with a failure at the CDS Register step. 

I don't know what to do. big trouble here. 

no more AQ and Data analysis. 

I will check if I can found some online help. 

All my drivers and firmware update went well. 

I was running with OpenlabCDS 2.6 and want to upgrade to the 2.7 version. I was told by Agilent Canada that my account used for the updating procedure wasn't a full privileges admin. 

This situation stopped my updating at 95% with a failure at the CDS Register step. 

I don't know what to do. big trouble here. 

no more AQ and Data analysis. 

I will check if I can found some online help. 

All my drivers and firmware update went well. 

Do you mean that you didn't have administrative privileges in Windows or on the Agilent site?  If it's the latter, I would expect Agilent should be able to resolve your issue and if it's the former, then you will need to login to your data station with an administrative account; if you don't have access you'll need to either find a workaround (there are some for older Windows versions) or maybe you'll have to fully re-install.

Hello,

Were you able to resolve the upgrade issue with full administrator access? 

Marty

Hi Martin and rclement 

Yes our informatic department gave me the full admin account. 

At first, we desinstalled everything from openlab CDS reinstalled the version 2.7. 

It was a tough task but we did it. 

After that, I installed the update 08 of 2.7 and everything went well too. 

So it's all good. 

Now I only have a concern about the GC inlet pressure decay test that failed. My vacuum and MS tune are super good with 1.4% of N2 only. 

I need to check where the leak is. 

thank you for your help. 

JF Fortin