No add button in OpenLAB Control Panel, unable connecting licensing server

Hello,

See the information below as a first step. Another possible issue is the licensing server name. The name is typically set to localhost in most later versions of workstation software. I would change that to localhost and see if you can add a file. You do need the actual computer name in the file. I am assuming this is a workstation install and that you are not using a central licensing server. 

Marty

OpenLABCDS – ChemStation – Due to corrupted config files launch/start instrument isn’t working or the license server is not available or Instrument UI partly greyed out

OpenLABCDS ChemStation Edition

Symptoms:

Mostly after a power interruption but also with other circumstances the following files can be corrupted

Point 1: When trying to launch an instrument error msg. “Configuration system failed to initialize. ChemStation will shut down now.”

Point 2: Sometimes after solving the above issue a further error comes up “Autostart Macro failed, error #xxxx occurred” the left side of the user interface (explorer) are grey. In this case the number of the error can vary but the problem is mostly the same.

Point 3: Instrument launch not possible because license server not available/started

Resolution or Recommendation:

To point 1: This points to a corrupted user.config file (See below)

To point 2: To solve this issue you must rename/delete the following files one after the other.

Check after each step whether the problem is solved.

1. Config.reg and Conf_off.reg
2. RapidControlInstrumentConfig.xml
3. ChemStationPer InstrumentSettings.config
4. Instrument.config

You’ll find them all in

“Chem32/InstNo/”

or in case it is ChemStation C.01.08 or higher in

“Program Data/Agilent Technologies/ChemStation/InstNo”

To point 3: Mostly the concurrent_state.xml become corrupt, which prevents Agilent OpenLab License Server fromstarting: 

C:\ProgramFiles\AgilentTechnologies\OpenLABServices\Licensing\Flexera\conf\concurrent_state.xml   (may vary if installation location is different)

When this file is valid, it contains valid XML. When corrupt, it contains NULL (0x00) characters. If it becomes corrupted, delete this file and then restart Agilent OpenLab License Server.

OpenLAB CDS ChemStation  –  ChemStation login failed – Error “Configuration system failed to initialize”.

General Description/Summary:

Login failed with following message. Configuration system failed to initialize. ChemStation will shut down now. The error message then explains that user.config file is corrupt.

Rename or delete the file “user.config”. It will be recreated automatically during the next ChemStation launch process

Win7/Win10 Computer

c:\users\<logged on user>\appdata\local\agilent_technologies\chemmain.exe_url_xyz\2.0.0.0\user.config

XP computer

C:\Documents and Settings\<logged_on_user>\Local Settings\Application Data\Agilent_Technologies\CHEMMAIN.EXE_Url_xlvsr1c1b5wijktns4g1gcbrae3dl030\2.0

.0.0\user.config

On AIC

C:\Users\username\appdata\local/Agilent Technologies\ChemMain.exe_url_xyz….\’2.0.0.0\user.config

It’s necessary to set folder options to “show hidden files, folders…”

Hi,

I already tried this, but it didn't work.

Becs