empty .rx file in ECM

Hi,

We are experiencing some issues with our OpenLAB CDS 2.7. It has now happened 3 times already, once the acquisition is completed, the data is processed through the Data Analysis Interface and saved to the ECM before being printed. Afterwards, upon review, the results set cannot be opened due to a missing .rx file. In the ECM, the file is present but is empty (0 bytes). Nothing is stuck in the File Upload Queue of the AIC, Workstation or Server. Everytime this happened was with the same instrument. Would anyone have an explanation for why the processed .rx file is empty but was initially able to print the results for that .rx file?

Error message when trying to open the result set from Data Analysis

Empty .rx file in the ECM

Thank you

0 martin.adams 1 month ago

Hello,

I would suggest you open a ticket with Agilent informatics https://servicedesk.li.agilent.com/support to look into the issue. The results might be able to be repaired by the support group. It looks like the missing file is version 2 so it is not the original upload. I would look to see if you can load the original version of the result set or at least see if version 1 of the rx is also empty.

Marty
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 yhammachin 1 month ago in reply to martin.adams

Hi Martin,

The version 1 was fine, we were able to load version 1 and redo the processing and it fixes our issue, but we don't know why it is happening and everytime it happened was while using one specific HPLC. It is only one .rx file that is empty after it was processed.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 martin.adams 1 month ago in reply to yhammachin

Hello,

It is likely some issue reprocessing that injection since the rx file is empty. We will need to look at the data and logs from the client that processed the injection. That is not something we can do in the community site so you will need to open a ticket with the informatics support group. One thing to check is that all your systems have the same update level installed. You do not want one client or AIC with a different update level.

Marty
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Was this helpful?