Chemstation Online randomly closes while sequence is running

Thank you for answering,

Using the reliability history center I did find the report below

Any idea if its fixable without formatting or reinstalling

Thank you for your help.

Thank you for answering,

Using the reliability history center I did find the report below

Any idea if its fixable without formatting or reinstalling

Thank you for your help.

MBK,

That code appears to be a memory access violation. It is difficult to say what could be causing that. You could have IT run a check on the PCs memory to eliminate that possibility. Also check to see if any new programs have been installed since the issue began or if there have been any changes to the specified system printer or its drivers. Even if you are not printing, ChemStation makes use of the information for the installed printer during processing. You can also attempt a repair of ChemStation from the installation media. This may help if some other program has corrupted or replaced a Windows system file that ChemStation requires. 

Hello

In exeption offset you have note about ntdll file. It could be WIN library problem (some software installed on PC etc.)

But it looks like PC/IT issue rather than Chemstation itself.

Tom