Chemstation Online randomly closes while sequence is running

Hi MBK,

For these types of issues it is generally best to start with routine PC maintenance. Make certain there is adequate free space on all disk drives, clean up Windows' temp files, defragment disk drives, etc. Then I would do a full power cycle reset of the LC and PC.

If the issue only occurs with one method then you could try remaking that method from the default method.

You can also have your IT group check the Windows Reliability Monitor to see if there are any events preceding the issues with ChemStation. 

Because of Walkup integration you will want to avoid trying much in the way of ChemStation reconfiguration. If the above steps don't help then I would recommend reaching out to your local Agilent service team for further assistance.

Hi MBK,

For these types of issues it is generally best to start with routine PC maintenance. Make certain there is adequate free space on all disk drives, clean up Windows' temp files, defragment disk drives, etc. Then I would do a full power cycle reset of the LC and PC.

If the issue only occurs with one method then you could try remaking that method from the default method.

You can also have your IT group check the Windows Reliability Monitor to see if there are any events preceding the issues with ChemStation. 

Because of Walkup integration you will want to avoid trying much in the way of ChemStation reconfiguration. If the above steps don't help then I would recommend reaching out to your local Agilent service team for further assistance.