Open Lab CDS data analysis software not open and acquisition not communicating with gc

Hi

Any error showed when try to open..

It happened suddenly....

No error was shown! It just immediately.

But the acquisition does say there is lost of connection with GC. 

It happened suddenly

Ok..

Then first, restart everything..means computer and instrument both shutdown and restart..

Make sure firewall and automatic update of windows are off..

https://www.agilent.com/en/products/software-informatics/chromatography-data-systems/openlab-cds/see-openlab-cds-in-action

If any doubt then you can take help abt open lab cds from above link...

We have tried that as well. it didn't work

Ok..

I shared you link of open lab tutorials.

When you ping instrument IP and computer ip then it pings properly or not.

If not, then need to reconfigure then check.If still, no communication then need to check lan cable and last need to see hardware etc...

Hi ISH,

The ping worked for the acquisition method. But our data analysis is still not working!

Share some screenshot of problem, you are facing.

U said GC is not communicating..