Disappearing chromatograms

Hi, I have a problem (not easily found on this forum) in openlab CDS where the last injection is disappearing after the sequence of injections.  This is the third occurence in 3 months and I don't see a pattern to it or what might be causing this.  I have screenshots below where you can see on the online signal window that the injected run has indeed run but then it does not show up in the data processing list of injections.  What could cause this that I can fix or work around?  The software product  # is M8410AA.  Thanks, PJ

July 08, 2021                                                                                                                                                                            August 17, 2021

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  • Hi there, the problem of disappearing chromatograms was not solved despite all the hard work and company time to update my Openlab.  No other clues were found in this time that could help solve the problem.  The problem persists as of last week with 2/3 of a day of chromatograms disappeared.  Agilent solution is to schedule for a re-installation of Openlab CDS.  Will this solve the problem, stay tuned to this or a "Part II" post if this one gets archived or "solved".

    Thanks and best of luck to all,

    PJ

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