• State Verified Answer
  • +1 person also asked this people also asked this
  • Replies 2 replies
  • Subscribers 118 subscribers
  • Views 684 views
  • Users 0 members are here
Related

Agilent Knowledge Portal

Find maintenance, best practice, and troubleshooting articles.

Agilent Knowledge Portal

Windows Crash when the ReportLayout/Review is opened

martin.bacini

Hi!, I´m working with windows 10 and OpenLab CDS c01.08, when I open the Report Layout or Review windows it crash and the computer restarts, this happens in 2 computers, in the rest the reports work correctly.

 

We change the computer and reinstall the software and the problem continues.

Thanks!
Parents
  • 0

    Hi Martin, 
    If the reports work correctly on the rest of the computers, then the problem is probably due to the windows configuration of the other computers.
    Make sure that the updates are disabled or at least that they are not in automatic, energy saving, CPU, RAM, etc.
    If it still doesn't work, make sure that when you delete Openlab from "programs and features" all folders (including hidden ones) are correctly deleted.
    Regards,

Reply
  • 0

    Hi Martin, 
    If the reports work correctly on the rest of the computers, then the problem is probably due to the windows configuration of the other computers.
    Make sure that the updates are disabled or at least that they are not in automatic, energy saving, CPU, RAM, etc.
    If it still doesn't work, make sure that when you delete Openlab from "programs and features" all folders (including hidden ones) are correctly deleted.
    Regards,

Children
No Data
Was this helpful?
Privacy Statement
Terms of Use
Contact Us
Site Help