Could you please tell us what software product (OpenLab CDS, OpenLab ChemStation, MassHunter, etc...) and revision you are running. You should be able to determine this going to either Help>About or File>About, depending on the application.
We are glad this was helpful! We are sorry this was not helpful. If you still need assistance please create a community post or contact support. To help us improve, please provide any additional feedback.