Good evening. We have liquid chromatograph Agilent 1200 with time-of-flight mass spectrometric detector 6210 (Agilent Technologies, USA). When I want to connect it, it writes "could not establish telnet connection". Can you explain why?
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Good evening. We have liquid chromatograph Agilent 1200 with time-of-flight mass spectrometric detector 6210 (Agilent Technologies, USA). When I want to connect it, it writes "could not establish telnet connection". Can you explain why?
can you ping TOF?
Earlier u said that you reinstalled Acquisition Module.
Is your licence still active ?
Second question. Did you disable any Agilent services ( Win + R ) ==> services.msc
then filter for services.
Since you reinstalled Acq module i assume you got an Admin acc.
Maybe you disabled something importand.
M4esti asked you earlier to ping 192.168.254.12.
Do you got a reply when you do this ?
And importand let your IT department do this step.
And dont disable anything or reinstall more.
Regards
White
Try ping 192.168.254.12 if you cannot try pinging LC 192.168.254.11. If you can ping LC then network is ok and issue is with TOF comm. Use Mr Whites reply to access CMD.
Hello,
i see that you got CCleaner on your desktop.
If you let it running it maybe removes some files or made changes to the registry.
The good thing it saves all changes in a reg file.
If you did then your IT department should review it.
Regards
White
Hello.
I didn't use CCleaner.
I don't understant what's wrong.
Good Morning,
Ok, so lets check what it might could be.
Your ping passed ==> Your LAN to the device is ok.
Your licence in the Software you should check = Since u reinstalled 1 module
You should check, if your device is connected in your software and maybe in the windows device manager ( I am not sure if its neccesary, but you can try )
Regards
White
Thank you very much.
Maybe problems with our computer.
It is quite old...