Signal problem during instrument start-up (ICP-MS). What can this be due?

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It has been several times now that when the instrument was started up, the signal was too low. The error message, attached, then appears.
In addition, the icp-ms software often stops working and displays an error message (2nd attachment). Is it possible that a software update is necessary? Has anyone ever had this problem? Thank you in advance for the answers
attachments.zip
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