Vaya Raman Analyzer Resources

Discover answers to common questions about Agilent Vaya Handheld Raman. Explore information on system maintenance, deployment, technical support, and system warranty.  

Questions on the Agilent Vaya Raman:

• Most frequently asked questions about Vaya: Vaya Raman Handheld Instrument FAQs
• Additional user questions can be found in our Vaya private community site: Vaya community site
  • The private community site contains the following sections:
    • Announcement section for communication directly with customers on:
      • Software releases
      • Software defects
    • Application notes
    • Wiki section for Vaya related to technical documentation
      • Manual documentation
      • Specifications documentation
      • Compliance documentation
      • Quality documentation
    • Forum section for all user questions

To maintain and deploy your Vaya:

• List of accessories

• What is available for servicing and qualifying the Vaya?
  • Installation and familiarization on the Vaya performed by an Agilent trained field service engineer (custom installation also available)
  • Installation and Operation Qualifications (AIQ)
  • Preventative maintenance / annual requalification 
  • Repair contract (Return to Agilent)
  • Analytical qualification contract
  • Vaya Raman application services
  • Customized analytical education for customer specific needs
  • Custom compliance service
  • Computer System Validation (CSV) services 
  • Extended warranties

Technical Support

• For customers in the US, Canada, Mexico and Brazil, click Submit a Technical Support Request
  • Initiating a new request for service on your Agilent Technologies instrument is a simple process that takes only a few minutes.
  • This form is intended for use by customers located in the Americas and needing to request new service.
    • To update, cancel or check the status of an existing request, or if you need to initiate an urgent request, please call 800 227-9770, option 3.

• When does the warranty period begin?
  For Products without installation included in the purchase price, acceptance occurs upon delivery. For Products with installation included in the purchase price, acceptance occurs when the Product passes Agilent’s installation and test procedures. If Customer schedules or delays installation by Agilent more than thirty (30) days after delivery, acceptance of the Product will occur on the thirty-first (31st) day after delivery.
• What is covered by the warranty?
  Agilent Global Warranty Terms
• Each Product will receive a global warranty. A global warranty includes the standard warranty for the country of purchase.
• The above warranties do not cover defects resulting from improper or inadequate maintenance, installation, repair or calibration performed by Customer or a third party not authorized by Agilent; Customer or third party supplied hardware or software, interfacing or supplies; unauthorized modification; improper use or operation outside of the Specification for the Product; abuse, negligence, accident, loss or damage in transit; or improper site preparation.
• Terms of Sales and Service for the Americas
• Terms of Sales and Service for Europe, Middle East, Africa, India