our Agilent Cary630 IR spectrometer has a problem that we do not understand.
In the diagnostic panel, the "block temperature" is 999 °C (see image).
Surprisingly we could not find any information about this in both the manual of the instrument and the software.We do not even understand what temperature is actually measuring (block..which block? the ATR unit?)
We tried to shut off everything and remove the power to the intrument, but nothing changed.
Can you help up ?