Cary 5000 won't initialize

Question

Cary 5000 goes offline during initialization with no error codes shown. Support suggested it is a problem with the motherboard. How can I access the motherboard to do more diagnostics? I'm not sure how to remove the cover on the instrument.

Mike Picollelli · Accepted Answer

Hello: 
 Please contact your local Agilent office for a service call. We do not support repairs by customer with require the covers be removed.

Cary 5000 won't initialize

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