Microlab PC error: "object reference not set to an instance of an object"

Hello Agilent Community,

We recently acquired the Cary 630 with the ATR, but I'm trying to access the MicroLab PC and this message appears:

"object reference not set to an instance of an object"

The equipament was installed and qualifyied a couple weeks ago, but now none of the user can acess the software.

The MicroLab Quant starts without any problems.

What could be causing this error?

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