license file not found for Cary WinUV software

Hi! Our lab recently got a new computer, and I reinstalled Agilent software for our Cary 5000 from my Agilent Cary WinUV Analysis Pack CD. However, when I try to run a program (e.g. Scan) it says "A valid license could not be obtained for 'SoftwareRegistration'.... No licenses found in c:\program files\varian\cary winuv\". I have a Product Key on the back of my CD but no place to enter it. Help! Operating system is Windows 10 Enterprise, 64 bit. Thank you!

Parents Reply
  • That could be the problem. This is all from 2011 when we purchased the instrument and installed the software on the original computer, so the version on the CD is Version 4.20 (468). If there's a straightforward way to update the software, that would be wonderful. I did not see anything obvious on the website. Thanks for your response! 

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