Hello, someone who knows how to advise me for a problem that I have in the Raman RapID

Hello, someone who knows how to advise me for a problem that I have in the Raman RapID, when I create a library at the time of building the model, the submit library icon is no longer activated, it is worth mentioning that I already elaborated a library of the same compound but with another supplier, or you can send me a service contact in your region because your colleagues in Mexico do not give us the required support

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