In addition, the icp-ms software often stops working and displays an error message (2nd attachment). Is it possible that a software update is necessary? Has anyone ever had this problem? Thank you in advance for the answers
to be honest this is a very confusing sight I, personally, have not seen before. Any recent major changes on the operating system? A new installation or update could help with the crashing.
About the low sensitivity however, not so much. You should try to go through the steps of our low sensitivity help tool. If this doesn't help, probably a service engineer visit is needed: