How to fix error E9329 on cary 100

Hello czy:

This is most likely a problem with the micrometer and / or belt.

Regards,

Mike

Hi Mike,

How can we fix the micrometer or belt?

Thank you,

czy

Thank you for your reply!

czy

Hello czy:

Agilent recommends onsite service for this repair.  Please contact your local Agilent office for a quote.  I listed the part numbers below, but keep in mind that this is the likely problem.  There may be other issues which can't be identified except by an engineer onsite.  We do not provide any instructions for this repair.

The part numbers are:

5410013500 Timing belt

910078300 micrometer

Regards

Mike

You're welcome.

Dear czy, Mike,

When facing errors such as E9329 with your Cary 100 or Cary 300 instrument, depending on the exact symptoms, the issue is likely to be due to the following: (from most to least common)

• Bad chopper belt (part number 5410042300) - issue often continuous
• Bad chopper motor (part number 110813390) - issue often intermittent
• (Bad main board (part number 210117890) - issue often intermittent)

In the past couple of years when having faced Chopper errors in the field, most often (>90%) this was due to the chopper belt. Only once the issue was due to a chopper motor and I have heard that intermittent issues can also be due to the main board, but never have I seen any other part cause this error.

I hope this helps.

Best regards,

Adriaan

Dear czy, Mike,

When facing errors such as E9329 with your Cary 100 or Cary 300 instrument, depending on the exact symptoms, the issue is likely to be due to the following: (from most to least common)

• Bad chopper belt (part number 5410042300) - issue often continuous
• Bad chopper motor (part number 110813390) - issue often intermittent
• (Bad main board (part number 210117890) - issue often intermittent)

In the past couple of years when having faced Chopper errors in the field, most often (>90%) this was due to the chopper belt. Only once the issue was due to a chopper motor and I have heard that intermittent issues can also be due to the main board, but never have I seen any other part cause this error.

I hope this helps.

Best regards,

Adriaan

Thank you, Adriaan.