UV-Vis ChemStation B.05.03 (Security Pack) - electronic signature is required only loading a result

Hello,

After installing Security Pack, we have a very big problem with the signatures and the file versions, as too many electronic signatures are required without changes made.

 

In our case, when a test has finished, a signature is required for saving the results. This is ok, but inmediately when the report appears on the screen, without changes made in the results, other signature is requested because it says that the results have been changed and other file is created.

 

Also, it is said that a change has occurred only when you have loaded results and you close them. As other name is needed, we have a new versión of the results only for opening them. Traceability is lost because we have exactly the same results with 3 different file names.

 

I would want to know how usual is this and why it occurs. Could it be something about user permissions?

 

Please help!

  • Thank you very much for your assistance, do you have any news or idea about this?

  • There was an intentional change in B.05.03 & B.05.04 to force a save before results are printed or reported. This was in case there were any manual changes introduced after the results were saved, but before the results were printed. Could this be the cause of the issue?

     

    Near the top center of the ChemStation to the right of the box which contains the method name will indicate Mod if there has been a change.  This will trigger the new save.  The method modified can be one of many different things, and does not necessarily indicate that the manager has changed the Method.

    There will not be future releases of the Security Pack software; it is obsolete as of September 1, 2018.  Please contact your local Agilent Sales Representative for Compliance software options.

  • Thank you for your help but this is not exactly the matter. We don´t introduce any change, we only load a result and before they are closed, without changes, it is required to save and to sign.

    We have a very big problem because we lose the traceability and lots of unnecesary files are created.

  • I understand that you did not make any changes. The method modified can be one of many different things, and does not necessarily indicate that the manager has changed the Method.

     

    This is not an issue that will be addressed, as there will not be future releases of the Security Pack software; it is obsolete as of September 1, 2018.  Please contact your local Agilent Sales Representative for Compliance software options.

  • This question has been marked as assumed answered.

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