Hi, usually this is due to the lamp turret either sticking, or being blocked by a cable, or part of the plastic shielding. If you open the lamp change panel on the left hand side of the top of the instrument (4x Phillips screws) and turn the instrument on, watch the lamp turret during initialization. It should move smoothly, and not stutter or get stuck. If there is a clear obstruction, turn the instrument off, remove the obstruction, and repower the instrument. If not, call your local customer care centre and they will be able to assist you further.
Hi, usually this is due to the lamp turret either sticking, or being blocked by a cable, or part of the plastic shielding. If you open the lamp change panel on the left hand side of the top of the instrument (4x Phillips screws) and turn the instrument on, watch the lamp turret during initialization. It should move smoothly, and not stutter or get stuck. If there is a clear obstruction, turn the instrument off, remove the obstruction, and repower the instrument. If not, call your local customer care centre and they will be able to assist you further.
We are glad this was helpful! We are sorry this was not helpful. If you still need assistance please create a community post or contact support. To help us improve, please provide any additional feedback.
For full details of how we will treat your information, please view our privacy policy.
