We have a QQQ system as G6470A. We can not do quad1 dip procedure. It is give an error about RF. And we have changed Quad driver1 and Mainboard1 but it is give a same error and not do quad dip1. We checked the quadrupole1 and we see that DC cable seems bur

We have a QQQ system as G6470A.
We can not do quad1 dip procedure. It is give an error about RF.
And we have changed Quad driver1 and Mainboard1 but it is give a same error and not do quad dip1.
We checked the quadrupole1 and we see that DC cable seems burnt out..
I think that quadrupole1 and quad driver1 is not working correctly.
We have installed the system at 19 .09.2021.
Also I met same problem different instrument so are there any service note about this issue for G6470 series instruments ?

  • Hi  ,

    I would recommend you reach out to the call center in your region to plan an onsite visit as a burned out cable is not normal and needs to be inspected.

    The fact that you are having the same issue on different system make's me think that the outlet voltage to the MS is incorrect or unstable. I would recommend you install a voltmeter recorder (during a couple of days/week) between the wall outlet and the MS to make sure you do not have power surges or massive variability in the voltage that could cause such issues.

    Regards,

Was this helpful?