how to update firmware of a new main board?

Moving to LC forum for better visibility.

Thank you so much for your kind response. Actually I have problem for asking this question because there was not "+ New" black button on top of the page in LC forum ! (please see the picture)

So I decided to ask in relation with software.Any way thank you again for moving my question to LC forum

Hello,

Sorry, you won't have access to change the type or add the serial number, unless you are an Agilent service engineer or support provider trained by Agilent.

Please contact your local Agilent tech support.  Local contact info can be found on Agilent.com.

Kind Regards,

Julie

Ok I see

Thank you very much for your kind help

Hi,I can't ask questions from the forum.

Can you help me.

Thank you.

Actually I still have the same problem and I do not have any idea how to fix it. The "+new" button have disappeared for me !