G1888A Headspace Communication with MassHunter Acquisition

Is green LED 1 - top right - blinking?  That says that the channel is connected over the network. Solid means channel 1 is idle.

Config looks like this?  I do not have the HS add-on software loaded.

Is there any way for you to try RS-232 from the computer to the G1888A?

The remote start cables may be 9 pins, but they are not RS232.  The Remote splitter cable is G1530-61200 and you'll need the remote cable from the G1888 to that -- G1530-60930 Remote start/stop cable.  Those cables are required to get all three parts of the system to start a run at the same time....once they are all configured and talking properly.

Y cable G1530-61200

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Okay, so the configuration looks identical to yours with the headspace greyed out. We have those cables and all 3 remote ports are connected together. I just changed the IP address for the headspace to 192.168.254.14 from .13 just for the heck of it and no change. The light on the top is solid unless I connect to the firmware update utility then I'm getting a blinking top green on the HS and all 4 lights on the router are blinking together but still no luck with the configuration. For reference the firmware is v1.10

I misspoke about rs232 I meant remote but yes, I can try rs232 to usb anyway. Let me give that a shot now. 

Alright so I tried changing to RS232, activated it in the headspace advanced settings, got it connected to the pc and made sure the bit rate and other settings were correct but no change. Swapped back to LAN, reset and ran a firmware update just in case. Here's a picture of our config screen and the revision history log:And just to make things more confusing, in Chemstation configuration, the G1888 shows up and configures no problem and works fine in chemstation itself. However even after adding it and configuring it there, masshunter still refuses to recognize it. I've looked through the software bulletins but don't see anything that's helpful but according to the people in the lab with an identical setup, they said the Agilent tech had the same exact issue with there's and it took him several days to figure it out. So apparently it's not a one off

Alright so I tried changing to RS232, activated it in the headspace advanced settings, got it connected to the pc and made sure the bit rate and other settings were correct but no change. Swapped back to LAN, reset and ran a firmware update just in case. Here's a picture of our config screen and the revision history log:And just to make things more confusing, in Chemstation configuration, the G1888 shows up and configures no problem and works fine in chemstation itself. However even after adding it and configuring it there, masshunter still refuses to recognize it. I've looked through the software bulletins but don't see anything that's helpful but according to the people in the lab with an identical setup, they said the Agilent tech had the same exact issue with there's and it took him several days to figure it out. So apparently it's not a one off

I have not personally touched a G1888 in more than a decade.  G1888s will go End of Support December 31, 2025 as many parts are impossible to get.

Which versions of MassHunter and Headspace software are installed?  The current versions are MassHunter Acquisition 10.2 SR3 (build 10.2.530.3)  and the last version of integrated headspace software for the G1888A that will work with MassHunter is G5350AA  4.0 SR1  B.01.09.2 .  I installed it now and in config it looks like this.  Whey you type the IP address it changes the Headspace Port from COM1 to <none>.

I remember using RS-232 for many G1888 and CTC samplers due to LAN issues but that was very long ago.

Yeah, I think that's the issue too - we have masshunter 10.1 and Headspace control software G7319AA B01.07 - just reinstalled everything and got a readme saying older drivers won't work with masshunter 10.1 and from what I can tell B01.09.2 is the latest driver version. Is there any way to download the driver version that will work with masshunter 10.1?

It's not free to go from G7319AA to G5350AA. Please contact your local salesperson.

Yeah, that's what I figured. Thanks again Paul! You're the best.