Chemstation won't initialize (5977 MSD)

Replaced the computer controlling my MSD5977 and 7890. Reinstalled the software (Mass Hunter) and configured the software for the instrumentation. When I attempted to open software, i received the error "The Chemstation did not complete its initialization cycle" and the software closes. The error displayed in the log file would seem like an MS communication error ... "Error in reading data from the MS interface". My MSD firmware version is 5977 6.00.21. Any thoughts? I've tried going through the config again, with no luck. IP addresses are correct, and ping. 

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  • Hello,

     

    MSD Chemstation can be pretty sensitive to firewalls.  Is your new PC also a different operating system, like Windows 10?  If you have a network connection on the PC as well, you can try unplugging that network connection, restart PC and try to connect to Chemstation.

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  • Hello,

     

    MSD Chemstation can be pretty sensitive to firewalls.  Is your new PC also a different operating system, like Windows 10?  If you have a network connection on the PC as well, you can try unplugging that network connection, restart PC and try to connect to Chemstation.

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