Fatal Sequence Error Detected

Hi Tom,

Do you perhaps see "neither GC or MS data collected" ? If so, check your remote cable from you GC to your MSD to be sure its connected. If that looks ok, then close chemstation and restart the MSD using the keypad on the front. Press the menu key until you see the word controller, press the item key and you will be prompted to restart by pressing the yes key. This is a nice way of restating the MSD without interrupting the vacuum system. Once restarted, try and run a short sequence as a test. If this works, let us know and I may have an idea why this happened.

Regards

James 

Hi Tom,

Do you perhaps see "neither GC or MS data collected" ? If so, check your remote cable from you GC to your MSD to be sure its connected. If that looks ok, then close chemstation and restart the MSD using the keypad on the front. Press the menu key until you see the word controller, press the item key and you will be prompted to restart by pressing the yes key. This is a nice way of restating the MSD without interrupting the vacuum system. Once restarted, try and run a short sequence as a test. If this works, let us know and I may have an idea why this happened.

Regards

James 

Hi James,

Thanks for the quick response. I've rebooted the MSD via the keypad and now everything is working again. 

Thanks for the help.

Regards,

Tom

Hi James, I found your response from a search of this same error.  You said you may know why this happened, can you let me know as well? 

Thank you,

Chris

Hi Chris,

There is a version of firmware out there that has a timer that runs approx 49 days, give or take. The timer is meant for some house keeping on the smart card but in inadvertently disables the remote start. The MSD will tune, but you will never see a solvent delay or MSD run start.  The issue can be intermittent with a smart card 3.2 and firmware 5.02.09. 

Regards

James 

Hi Chris,

I think you have something different there. I would check the remote cable from the GC to the MSD if runs are not starting. If you have more details that may help us in the right direction.

Regards

James 

Hi James,

Looks like we're on Firmware version 5.02.14 and Smartcard is also 5.02.14 (at least per the Pre_Post.ini file)

Chemstation E.02.02.1431

Maybe we had a different glitch?

thanks,

Chris

Thanks James,

Yes, yesterday I reseated all the communication cables and restarted the MSD per your original comment in this thread.  We had several successful runs last night, but I'm just hoping to avoid any lost data issues in the future. 

I was in the back of this instrument last week changing the micro ion gauge, maybe I jostled a cable doing that.

cheers,

Chris