neither gc nor ms data collected, consult logbook

I presume you are running MassHunter or MSD Chemstation for instrument control/acquisition.  Two things that are easy to check:

1) Under Instrument menu, select Inlet/Injection Types and ensure "Use MS" is checked.  This tells the software that the MSD will be used for data collection.

2) Check that remote cable is connected between the GC and MSD.  The connections at the back of each unit is labeled "Remote."  The cable is how the GC tells the MSD that the run is starting.

I presume you are running MassHunter or MSD Chemstation for instrument control/acquisition.  Two things that are easy to check:

1) Under Instrument menu, select Inlet/Injection Types and ensure "Use MS" is checked.  This tells the software that the MSD will be used for data collection.

2) Check that remote cable is connected between the GC and MSD.  The connections at the back of each unit is labeled "Remote."  The cable is how the GC tells the MSD that the run is starting.

Thank you for your response,
It's MSD Chemstation.
I checked the two things that you mentioned and still now data were recovered

We have seen this on occasion even though things were configured correctly. Usually a solution to the problem is to reboot all the modules including the GC, MS and computer. To confirm that this has worked I do a fake injection by setting the injection source to manual and starting a run without injecting anything. If data is collected then it worked

i don’t think we have ever worked out what causes the issue. 
kevin. 

It worked.

Thank you