How to fix "MS_SHUTDOWN"

Question

Hi guys, after changing the column, I turned on the computer and was going to analyze some samples. However, the equipment shows "MS_SHUTDOWN", "vacuum failed", and "Hi Vac gauge is not connected". Also, when I loaded my method, it shows "attempt to download method to GC failed". I am wondering what happened and how to handle that situation. Thanks!

gc/ms systems

5977b

troubleshooting

gc/ms systems 
 5977b 
 troubleshooting

james_jenkins · Accepted Answer

Hi heyitsjianan , The method will not load on the GC when its in pressure shutdown. Once you have that situation corrected, then Method should load and GC should control set points. You vacuum issue looks like you may not have a seal somewhere. Since this is a couple of days ago, were you able to resolve the issues? Regards James

How to fix "MS_SHUTDOWN"

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