What causes the error Tune action stopped: MSD: Communication Error: Download command timed out...

I seem to get this error periodically when I run the tune on our 5977B GCMSD high efficiency source.  Is there an issue with the system?  

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  • Hello ,

    some questions:
    * "I seem to get this error periodically":
       ~ how often does this happen? (e.g. with every tuning)

       ~ approx. since when does this happen? (e.g. after a new PC/ after power failure / after ion source cleaning?)

     

    * has the MSD been restarted before? (power off/on)

     

    * has a tune file from the scratch already been used?
        => maybe a new/additional Masshunter instrument could be created here, which only contains the MSD:
       Then all MSD (tune) values are available as default. e.g. i use the instrument 4 for this, if it is free!

     

    * if the error occurs: can a 'generate report' be executed?

     

    * the 'mstune.log' could be uploaded here (please as file only)

     

    * Versions:

       * what firmware is installed on the 5977?

       * which exact Masshunter ACQ version is used?

     

    * paths for files are typical (x corresponds to the instrument number):
          D:\MassHunter\GCMS\X
          D:\MassHunter\GCMS\X\5977

     

    regards, M

  • Hello again mhardacker,

     

    I tracked down the firmware for the 5977 and it is 6.00.34

     

    You have any additional advice in addressing the issue?

     

    Kind Best,

     

    JWII

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