I seem to get this error periodically when I run the tune on our 5977B GCMSD high efficiency source. Is there an issue with the system?
Find maintenance, best practice, and troubleshooting articles.
I seem to get this error periodically when I run the tune on our 5977B GCMSD high efficiency source. Is there an issue with the system?
Hello rcbint,
some questions:
* "I seem to get this error periodically":
~ how often does this happen? (e.g. with every tuning)
~ approx. since when does this happen? (e.g. after a new PC/ after power failure / after ion source cleaning?)
* has the MSD been restarted before? (power off/on)
* has a tune file from the scratch already been used?
=> maybe a new/additional Masshunter instrument could be created here, which only contains the MSD:
Then all MSD (tune) values are available as default. e.g. i use the instrument 4 for this, if it is free!
* if the error occurs: can a 'generate report' be executed?
* the 'mstune.log' could be uploaded here (please as file only)
* Versions:
* what firmware is installed on the 5977?
* which exact Masshunter ACQ version is used?
* paths for files are typical (x corresponds to the instrument number):
D:\MassHunter\GCMS\X
D:\MassHunter\GCMS\X\5977
regards, M
Hello again mhardacker,
I tracked down the firmware for the 5977 and it is 6.00.34
You have any additional advice in addressing the issue?
Kind Best,
JWII
Hi ,mhardacker,
If you are still having issues and this system is fairly new ,I would recommend logging a service request call for this issue.
Mitch
Hi ,mhardacker,
If you are still having issues and this system is fairly new ,I would recommend logging a service request call for this issue.
Mitch
Hi Mitch,
thanks for cleaning up, but the initiator of the process was rcbint.
M.
Hello Mitch,
This is still and issue. I will make a call.
Thank you
RCB