What causes the error Tune action stopped: MSD: Communication Error: Download command timed out...

I seem to get this error periodically when I run the tune on our 5977B GCMSD high efficiency source.  Is there an issue with the system?  

  • Hello ,

    some questions:
    * "I seem to get this error periodically":
       ~ how often does this happen? (e.g. with every tuning)

       ~ approx. since when does this happen? (e.g. after a new PC/ after power failure / after ion source cleaning?)

     

    * has the MSD been restarted before? (power off/on)

     

    * has a tune file from the scratch already been used?
        => maybe a new/additional Masshunter instrument could be created here, which only contains the MSD:
       Then all MSD (tune) values are available as default. e.g. i use the instrument 4 for this, if it is free!

     

    * if the error occurs: can a 'generate report' be executed?

     

    * the 'mstune.log' could be uploaded here (please as file only)

     

    * Versions:

       * what firmware is installed on the 5977?

       * which exact Masshunter ACQ version is used?

     

    * paths for files are typical (x corresponds to the instrument number):
          D:\MassHunter\GCMS\X
          D:\MassHunter\GCMS\X\5977

     

    regards, M

  • Hello M,

     

    Thanks taking a look at my question and here are the answers to your questions.

    Q1)      How often does this happen? (e.g. with every tuning)

    A1)      This doesn’t happen every time, I would say close to 30% of the time I tune the MSD.

     

    Q2)      Approx. since when does this happen? (e.g. after a new PC/ after power failure / after ion source cleaning?)

    A2)      This system is fairly new (1.5yr) and the issue has been occurring for about six months and started happening after an update to the software during a PM.

     

    Q3)      Has the MSD been restarted before? (power off/on)

    A3)      Yes, the system has been restarted before.

     

    Q4)      Has a tune file from the scratch already been used?
        => maybe a new/additional Masshunter instrument could be created here, which only contains the MSD:
       Then all MSD (tune) values are available as default. e.g. i use the instrument 4 for this, if it is free!

    A4)      No, that has not been used.  Are you talking about a digital profile with just the MSD, so it could tune as a standalone component?  Any direction with this would be greatly appreciated.

     

    Q5)      If the error occurs: can a 'generate report' be executed?

    * the 'mstune.log' could be uploaded here (please as file only)

    A5)      The error hasn’t occurred since my last post and I believe once you click OK on the error, it will take you out of the tune.  So, I don’t think I can generate one but, even after the error sometimes the system will auto generate a report as if the error was not an issue.

     

    Q6)      Versions:

       * what firmware is installed on the 5977?

       * which exact Masshunter ACQ version is used?

     A6)     I’m having trouble locating the information for the firmware on the 5977, is there a way to check in the software?  I found firmware 1.0.61 but, I think that is for the 8890 GC. The acquisition version of Masshunter I am using is 10.0.368.

     

    Q7)      paths for files are typical (x corresponds to the instrument number):
          D:\MassHunter\GCMS\X
          D:\
    MassHunter\GCMS\X\5977

     A7)     The path for the data is D:\MassHunter\GCMS\1\5977

     

    Thanks again and all the best,

     

    ~JWII

  • Hello again mhardacker,

     

    I tracked down the firmware for the 5977 and it is 6.00.34

     

    You have any additional advice in addressing the issue?

     

    Kind Best,

     

    JWII

  • Hi ,mhardacker,

    If you are still having issues and this system is fairly new ,I would recommend logging a service request call for this issue.

    Mitch

  • Hi Mitch,

    thanks for cleaning up, but the initiator of the process was rcbint.

    M.

  • Hello Mitch,

    This is still and issue.  I will make a call.

    Thank you

    RCB

  • Hello,

    how i can fin a msd tune firmware ?

    I have the msd boot firmware lookup infinitly ..

    The smartcard is perhaps failed over, but i can ping it all the way

    Best regards

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