Elevator motor error [Async Error #: 5]

Hi nileshgadani welcome to the Community!  I moved your question to the GC User Forum for better visibility. 

Can you please share more details about your system setup: the software and hardware configuration?  Is there a physical error observed when the log error is posted in the software?

Thanks,

Kristen

Hello nileshgadani ,

I’m sorry for the delayed reply to your message.  Do you still need assistance with this? If you do, please take into consideration the notes below. However, if the issue was resolved, could you please share what the resolution was?

The Serial Number you shared seems to be a 7890, but the error seems to be a G1888 Headspace error. My answer below will go off of the assumption this is a G1888 error, but if you do not have that Headspace model, let me know and we can reassess.

It seems like that error is a tray lifter error. You can check for physical obstructions that prevent lifter movement (debris, broken vials for example). Apart from that, I'd suggest you reach out to your local Agilent Team.