Good day we are troubleshooting Agilent 8890 GC system with 7697A Headspace sampler. we are facing a problem for communication with GC and Headspace sampler. it started by not communicating the sampler while running a sequence. now the GC are offline then when we reboot the Gc the display show Loading Configuration. while on the software the GC is offline. and the sampler not connected to computer.
We are trying to resolve this by rebooting , changing IPadress , change some LAN Cable and Enabling DHCP. and we cant access the browser interface. also we cant configure the GC and headsampler to software
Hoping for your quick response and solution to our issue. thank you in advance..