8890 GC Reports

HI everyone

I am using GC 8890 and am currently having issues with the reports. They are not printing the Free glycerin mass%. We transferred into a new GC from the 7890. 

I was not the one who installed it but that person is no longer here. I have gone through every file necessary to view formulas, methods, sequences, etc. I have tried about everything and my last resort is to upgrade all drivers, using the updating tool. Anybody know what it could be, or anything? I am on a limb here. 

I have printed reports for people to see if there are any replies on here thank you. 

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