When I try to open OpenLabs CDS (online version), it is freezing on "Initializing: Startup Macros". I have restarted the GC and the computer multiple times, no change. It is an Agilent 6890 with 7683B injector. Any tips are appreciated!
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When I try to open OpenLabs CDS (online version), it is freezing on "Initializing: Startup Macros". I have restarted the GC and the computer multiple times, no change. It is an Agilent 6890 with 7683B injector. Any tips are appreciated!
You can try repairing your OpenLab CDS system,this can repair installations that are broken due to corrupted or missing files.
I created a new instrument in the Control Panel and it produces the same error.
At this point I can only think of the below recommendations:
For more in depth troubleshooting, I would recommend that you contact Agilent support directly: https://www.agilent.com/en/contact-us/page
I have had this issue with the Offline version, It's pretty frustrating and one Agilent representative told me to do a fresh installation but that takes too much time and i not worth it.
PROBLEM RESOLVED: These were all great suggestions, but it turned out to be related to an issue with an Adobe software update. We reverted to the previous Adobe version and the program started up without issue.